Josh Ball
Senior Product Designer
Jacksonville Beach, Florida

UX Consultant / Creative Director at Thomas Group

August 2022

February 2024

2 Year 6 Months

Met with clients to understand their needs and put together a creative strategy within their budget.
Met with stakeholders to determine clients' needs regarding web presence and User Experience in regards to their web efforts.
Lead team to create improved web UX experience for the clients that drive higher conversion goals set by the client.

Senior UX Designer at Humana

May 2021

August 2022

1 Year 5 Months

Interviewed and worked closely with information architects and developers on a regular basis to understand the information and best user flow.
Created high-level and detailed user scenarios, wireframes, and prototypes to effectively communicate design ideas for the I.A. within EA.
Delivered efficient and user-centered landing pages within the service-now as well as overcoming challenges faced using limited web technologies.
Delivered the artifacts necessary to contribute to a robust Agile development cycle, including annotated sketches, low fidelity comps/wireframes, user and transaction flows, site maps, prototypes, and navigation models.
Collaborated with team members within service now groups to focus on integrating best practices in usability, analytics, accessibility, and responsive design.
Headed the overhaul of landing pages for the EA team's cloud 3.0 definitions.

UI/UX Designer | Front End Web Developer at Cottage Thirteen

August 2018

May 2021

2 Year 9 Months

Using Sketch create static mock-ups of the website design and present to stakeholders.
Using Framer X in combination with React library and/or Webflow create interactive proof of concept to the client.
Using Webflow and/or HTML, CSS3, JavaScript, Jquery, PHP, build the CMS website using the assets delivered.
Ideate and create wireframes using Sketch and explain the user journey, user flow for their website design and usage of the CMS.
Meet with stakeholders and ensure the needs are being met within the project scope.

Graphic Designer | Front End Web Developer at Skepple Inc

March 2018

July 2018

4 Months

Use HTML, CSS, and Javascript sometimes PHP if dealing with Wordpress CMS for all front end web development client work.
Using the iPad Pro sketch and ideate ideas based on the clients brief regarding the design.
Build scaled down accurate templates for any vehicles we needed for wrap design application.
Using Photoshop and/or illustrator design a wrap graphic for the project.
Apply the wrap design to vehicle template and add custom enhancements to give the vehicle a more realistic finished mockup based on the vehicle.
Present the wrap design to the client via email explaining the process and why we decided to do what we did on their cars.

Senior UX Designer | Front End Web Developer at GleanView

August 2016

March 2018

1 Year 7 Months

Lead user experience and user interface design of the GleanView CRM and CMS, digital marketing application.
Met with sales to create user personas so the app can meet the needs of our clientele.
Met with project managers and stakeholders to gain the info and create user journeys for the product.
Met with project managers and the lead developer to find the limitations and expectations for each feature to ensure the experience aligned.
Ensured the timely and efficient deliverance of solutions by using JIRA.
Ideate and create quick working prototype wireframes using Sketch, Invision, and/or Framer to show solutions to project managers and stakeholders.
Ideate and create screens using Sketch and send over to Zeplin for the front end development team.
Work with the front end developers to create a design system that will be used consistently throughout the application.
Work with the quality assurance team cross-functionally to ensure a consistent experience across the GleanView app product desktop and mobile.
Advocate for GleanView users by conducting usability tests, user interviews, and consulting with customer success on any feedback the users may have.
Present design thinking during routine reviews with executives and stakeholders showing wireframes, the information architecture and user flows with Omnigraffle or Illustrator.
Educate partners and collaborators on the design process and user experience best practices.
Collaborate with devs that work remotely from all over the world.

Senior UX Designer | Front End Web Developer at Vizery Digital Marketing

August 2014

October 2016

2 Years 2 Months

Work collectively within a production team to design and develop websites, landing pages, blogs, and email blasts for hotel online marketing clients.
Create mood-boards using Photoshop and Illustrator and present to clients via phone conferences based on the client design briefing, adhering style/branding guidelines.
Create wireframes using Adobe Illustrator, Omnigraffle, and present to stakeholders via tele-conference alongside project managers, here I would explain the user journeys and if applicable at this stage the user flow for desktop, tablet, and mobile. I would answer any questions the stakeholders may have regarding the interface and experience and help them fully understand the process.
Create Design Comps using Photoshop considering stakeholder notes and then present and explain the user flow and what interactions they should expect at completion to the stakeholders using Invision.
Enhance user experience through logical friendly user interface and accessible with support for a variety of devices and platforms.
Using HTML, CSS, Javascript, Jquery, Bootstrap framework, and sometimes PHP when working on CMS blogs to build and modify custom CMS websites for clients.
Build email campaign templates using IBM Silverpop and the supported HTML, and CSS. Then testing those email campaigns using Browserstack within several email clients for mobile and desktop.
Ideate and create modules that can be re-used within the proprietary CMS platform such as Vimeo and YouTube Background Hero Modules and Social Media Modules etc...

GleanView Calendar

The Problem

The current calendar interface lacks mobile responsiveness, and users are unable to efficiently access a detailed daily planner for selected dates. Additionally, the existing system does not support the creation of tasks as alternatives to events, limiting its functionality. Moreover, there is no provision for users to conceal completed tasks or events, which can lead to clutter and decreased usability. Addressing these deficiencies could significantly enhance user experience by improving accessibility and functionality.

How might we…

Create a calendar experience

For the user

To provide a great experience creating events, modifying events, view agenda regardless of the device they are using

By adding a daily agenda scrolling view to the calendar and adding a mobile friendly way to add, update and delete events.

So that the user can quickly see the most important events and details on the fly and also easily update when on mobile and away from the desk.

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The Research

The Solution

Implement an agenda view that enables users to access a detailed daily schedule without forfeiting the ability to view the monthly calendar. For the mobile interface, we will introduce a tap feature that displays the day’s events, allowing users to update and complete tasks seamlessly.

The Solution User Interface

No items found.

GleanView Navigation

The Problem

The current navigation system occupies a significant amount of valuable screen space. As certain components of the application will be restructured into optional add-ons, the existing navigation layout will need to be revised to accommodate these changes effectively.

How might we…

Create a navigation experience

For the user

To provide a great experience navigating the app regardless of their role

By simplifying the navigation and keeping it off screen once a user has entered an account, opportunity etc.

So that the valuable screen space currently occupied by the navigation can be used to display important data tailored to users’ needs based on their specific tasks

The Research

The Solution

I proposed implementing a slide-out navigation system that will maintain consistency across both desktop and mobile platforms. This system will allow navigation items to drill down from the primary categories—Sales, Marketing, Analytics, Calendar, and Dashboard. This approach will free up valuable screen space, enabling a redesign of the account and subpages to prioritize important data above the fold. Additionally, we plan to submit a ticket for a future project to develop a comprehensive search field. This feature will enable users to search across all sales data, retrieving specific accounts, opportunities, contacts, or projects within their permission settings.